https://mail.insyma.org/proceedings/files/original/articles/juliani_dyah_trisnawati.pdf Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Proceedings of the International Symposium on Management (INSYMA) (Vol 22, 2025) Proceedings meta_title The Impact Of ISO 21001 Implementation and Stakeholder Satisfaction in a Study Program Author #1 Muhammad Rosiawan Author #2 Juliani Dyah Trisnawati Author #3 Sarah Nurhalizah Abstract/Description The purpose of this study is to present the impact of the implementation of the ISO 21001 educational organization management system and stakeholder satisfaction in a study program—Health Polytechnic in East Java. This study uses an action research approach starting from the implementation of EOMS ISO 21001, certification audit, to stakeholder satisfaction measurement. During the first implementation of EOMS ISO 21001, there were four minor category findings from the certification body's audit. On the other hand, the average score on the stakeholder satisfaction survey was 3.5 on a scale of 4. Additionally, the implementation of this management system standard has yielded positive results, including increased management commitment, a focus on student-centered learning, staff empowerment through professional development, the implementation of the PDCA cycle in the learning process, and increased stakeholder satisfaction. keywords a;b;c;d ISO 21001, Audit, Stakeholder survey, Study program. publication_date 2025/06/20 2025/06/15 pdf_url https://insyma.org/proceedings/files/articles/juliani_dyah_trisnawati.pdf abstract_html_url https://insyma.org/proceedings/items/show/ https://insyma.org/proceedings/items/show/426 firstpage 702 lastpage 707 issn 3047-857X 3047-857X conference Proceedings of the International Symposium on Management (INSYMA) Proceedings of the International Symposium on Management (INSYMA) publisher_name Fakultas Bisnis dan Ekonomika, Universitas Surabaya Fakultas Bisnis dan Ekonomika, Universitas Surabaya no article 115 Volume 22 authors Muhammad Rosiawan, Juliani Dyah Trisnawati, Sarah Nurhalizah Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The Impact Of ISO 21001 Implementation and Stakeholder Satisfaction in a Study Program Creator An entity primarily responsible for making the resource Muhammad Rosiawan, Juliani Dyah Trisnawati, Sarah Nurhalizah