https://mail.insyma.org/proceedings/files/original/articles/Ernie_Hendrawaty.pdf Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Proceedings of the International Symposium on Management (INSYMA) (Vol 22, 2025) Proceedings meta_title Transformation of Culinary Businesses Through Effective Service Management: A Case Study on Pulau Pasaran, Lampung Author #1 Ernie Hendrawaty Abstract/Description This study analyses the transformation of culinary businesses in Pulau Pasaran, Lampung, focusing on the implementation of effective service management. Culinary businesses in Pulau Pasaran, mostly traditionally operated, face challenges in service management and environmental sustainability. Using a participatory approach through training, mentoring, and evaluation, the study aimed to enhance service management and environmentally-friendly practices. Results showed a 54.5% to 75% increase in participants' knowledge after training, along with significant changes in daily business practices, including reduced plastic use and improved customer satisfaction. Effective service management transformation is expected to improve competitiveness and local economic sustainability in Pulau Pasaran, while supporting community-based tourism development. keywords a;b;c;d MSMEs, Digital Marketing, COVID-19, Social Media, E-Commerce publication_date 2025/06/20 2025/06/15 pdf_url https://insyma.org/proceedings/files/articles/Ernie_Hendrawaty.pdf abstract_html_url https://insyma.org/proceedings/items/show/ https://insyma.org/proceedings/items/show/346 firstpage 203 lastpage 210 issn 3047-857X 3047-857X conference Proceedings of the International Symposium on Management (INSYMA) Proceedings of the International Symposium on Management (INSYMA) publisher_name Fakultas Bisnis dan Ekonomika, Universitas Surabaya Fakultas Bisnis dan Ekonomika, Universitas Surabaya no article 35 Volume 22 Title Transformation of Culinary Businesses Through Effective Service Management: A Case Study on Pulau Pasaran, Lampung Author #2 Sudrajat Author #3 Prayudha Ananta Author #4 Lidya Ayuni Putri authors Ernie Hendrawaty, Sudrajat, Prayudha Ananta, Lidya Ayuni Putri Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Transformation of Culinary Businesses Through Effective Service Management: A Case Study on Pulau Pasaran, Lampung Creator An entity primarily responsible for making the resource Ernie Hendrawaty, Sudrajat, Prayudha Ananta, Lidya Ayuni Putri