https://mail.insyma.org/proceedings/files/original/articles/137_DONE%20SUSULAN_NEW%20FIKA%20R%20W_JURNAL%20INTERNASIONAL.pdf Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Proceedings of the International Symposium on Management (INSYMA) (Vol 21, 2024) Proceedings meta_title The Effect of Product Quality Dimensions on Customer Loyalty for Skincare Products The Originote By Using Customer Satisfaction as A Mediating Variable (Study on Students of the Faculty of Economics and Business, Wijaya Kusuma University Surabaya) Author #1 Fika Risqi Wulandari Author #2 Matheous Tamonsang Abstract/Description This study analyzes and reexamines the influence of product quality dimensions as an effort to increase customer loyalty from the originate skincare products by setting customer satisfaction variables as mediation variables. This research is a quantitative research, where data that can be calculated or measured directly in the form of numbers, dimensional values with data sources from questionnaires filled out by respondents based on a predetermined sample of 96 respondents, namely students of the Faculty of Economics and Business, Wijaya Kusuma University Surabaya. Data analysis techniques used are instrument tests with validity tests, reliability tests, classical assumption tests, Normality Tests, Multicollinearity Tests, Heteroscedasticity Tests and Multiple Linear Regression Analysis and conducting hypothesis testing. keywords a;b;c;d product quality, customer loyalty customer satisfaction publication_date 2025/06/20 2024/06/15 pdf_url https://insyma.org/proceedings/files/original/articles/137_DONE%20SUSULAN_NEW%20FIKA%20R%20W_JURNAL%20INTERNASIONAL.pdf abstract_html_url https://insyma.org/proceedings/items/show/ https://insyma.org/proceedings/items/show/303 firstpage 769 lastpage 774 issn 3047-857X 3047-857X conference Proceedings of the International Symposium on Management (INSYMA) Proceedings of the International Symposium on Management (INSYMA) publisher_name Fakultas Bisnis dan Ekonomika, Universitas Surabaya Fakultas Bisnis dan Ekonomika, Universitas Surabaya no article 303 Volume 21 URL https://insyma.org/proceedings/files/original/articles/137_DONE%20SUSULAN_NEW%20FIKA%20R%20W_JURNAL%20INTERNASIONAL.pdf Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource The Effect of Product Quality Dimensions on Customer Loyalty for Skincare Products The Originote By Using Customer Satisfaction as A Mediating Variable (Study on Students of the Faculty of Economics and Business, Wijaya Kusuma University Surabaya) Creator An entity primarily responsible for making the resource Fika Risqi Wulandari, Matheous Tamonsang