https://mail.insyma.org/proceedings/files/original/articles/24_Siti%20Rahayu.pdf Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Proceedings of the International Symposium on Management (INSYMA) (Vol 21, 2024) Proceedings meta_title Predicting Behavioral Intentions to Use OFD Services through The Evaluation of Satisfaction, Food Quality, and Electronic Self-Service Quality Author #1 Siti Rahayu Author #2 Sugeng Hariadi Abstract/Description This study aims to examine the effect of perceived control, service convenience, customer service, service fulfillment, food quality on customer satisfaction on behavioral intention in service companies that use online food (OFD) delivery service. Respondents in this study are OFD service users in Indonesia. The internal data for this study was 181 respondents. Data processing in this study used the Statistical for Social Sciences (SPSS) program version 24 and AMOS version 24. The results showed that the influence of customer service, service fulfillment, and food quality on customer satisfaction in food online delivery service was supported. The influence of customer satisfaction on behavioral intention is supported. Meanwhile, the influence of perceived control and service convenience on customer satisfaction is not supported. keywords a;b;c;d e-Service Quality, Customer Satisfaction, Behavioral Intention, Online Food Delivery publication_date 2025/06/20 2024/06/15 pdf_url https://insyma.org/proceedings/files/original/articles/24_Siti%20Rahayu.pdf abstract_html_url https://insyma.org/proceedings/items/show/ https://insyma.org/proceedings/items/show/190 firstpage 133 lastpage 138 issn 3047-857X 3047-857X conference Proceedings of the International Symposium on Management (INSYMA) Proceedings of the International Symposium on Management (INSYMA) publisher_name Fakultas Bisnis dan Ekonomika, Universitas Surabaya Fakultas Bisnis dan Ekonomika, Universitas Surabaya no article 190 Volume 21 URL https://insyma.org/proceedings/files/original/articles/24_Siti%20Rahayu.pdf Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Predicting Behavioral Intentions to Use OFD Services through The Evaluation of Satisfaction, Food Quality, and Electronic Self-Service Quality Creator An entity primarily responsible for making the resource Siti Rahayu, Sugeng Hariadi